Shipping Policy

Everything you need to know about how M24TEC processes, dispatches and delivers your order within South Africa.

Your Order Journey

Here is the usual journey from placing your order to receiving it:

1 Order placed You complete your order with a South African delivery address.
2 Order processed We prepare and confirm your order within 1–4 business days.
3 International dispatch Your parcel leaves the appropriate international fulfilment location.
4 Delivered to you The courier completes delivery at your South African address.

Where We Deliver

We currently deliver to addresses within South Africa only. Although your order is delivered locally, products may be dispatched from our international fulfilment network, depending on the product and available stock.

Shipping Costs

Free shipping on all orders throughout South Africa. Standard Shipping is FREE. Express Shipping is FREE where available.

Free Standard Delivery Cost: FREE Available for standard deliveries, including larger and heavier products.
Express Delivery Cost: FREE where available Available express shipping options will be shown at checkout.

Available shipping methods are determined by the product, parcel size, weight and delivery route. The applicable options will be shown at checkout.

Processing and Transit Times

Processing1–4 business days
Estimated transit time6–13 business days after processing/dispatch

Orders are processed within 1–4 business days. Estimated transit time is 6–13 business days after processing/dispatch and does not include the processing period.

Express Courier Shipping – 5–11 Business Days: Selected laser engravers, heavy-duty equipment and certain smart devices are shipped via DHL or FedEx, with an estimated transit time of 5–11 business days after processing/dispatch. Express shipping applies only to qualifying products; all other products retain the standard 6–13 business day transit estimate.

Delivery and transit times are estimates, not guaranteed delivery dates. Delivery estimates may occasionally be affected by courier delays, customs processing, public holidays, high-volume periods, remote delivery locations, severe weather or other circumstances outside our control.

Tracking Your Order

When tracking becomes available, the details will be sent to the email address provided with your order. It can take a short time after dispatch for the courier’s tracking system to show its first update.

Some orders contain products dispatched from different fulfilment locations. In this case, your order may arrive in separate parcels and you may receive more than one tracking number. There is no need to be concerned if one parcel arrives before another.

Courier and Logistics Network

M24TEC works with trusted international suppliers and fulfilment partners. Depending on the product and stock availability, orders may be dispatched from fulfilment locations in China, Hong Kong or Europe before being handed to a local courier for final delivery in South Africa.

Typical Delivery Journey The exact route and transport method may vary by order.
🏭 Fulfilment centre International fulfilment partner
→
📦 International dispatch Parcel enters the international network
→
✈️ International transport Usually air or road, depending on the route
→
🏢 SA customs & courier hub Clearance, sorting and local handover
→
🚚 Final delivery Delivered to your South African address
Carriers and forwarding partners may include:
Buffalo Aramex UPS DHL FedEx YunExpress Yanwen Approved shipping forwarders

The most suitable available route is selected for each order. A particular courier or transport method cannot be guaranteed, and a parcel may be transferred between logistics providers during its journey. The tracking details will show the carrier information available for the order.

Customs and Import Charges

Some M24TEC products are fulfilled internationally and may pass through customs before final delivery. Where applicable, standard import and customs costs are incorporated into our fulfilment arrangements and customers should not normally be required to make an additional payment before delivery.

Unexpected customs request? If a courier or customs authority unexpectedly requests payment, please contact M24TEC before making any payment or refusing the parcel so that we can investigate and assist.

Delivery Address

Please check your delivery address, contact number and email address carefully before placing your order. Please contact us as soon as possible if any details are incorrect.

Once an order has been processed or dispatched, we may not be able to change the address. Additional courier charges or delays caused by incorrect or incomplete details may be the customer’s responsibility.

Courier Delays and Delivery Attempts

Some products are fulfilled through international supplier and fulfilment partners. International transport and customs processing may occasionally affect the estimated 6–13-business-day transit period after dispatch.

A temporary pause in tracking does not always mean that the parcel has stopped moving. International tracking may remain unchanged while the shipment travels between facilities or waits for its next scan. If an order passes its expected delivery window, please contact us so that we can review the tracking and follow up where appropriate.

The courier may contact you or attempt delivery more than once. Please respond promptly and ensure someone is available to receive the parcel. If delivery is unsuccessful because the courier cannot reach the recipient, access the address or obtain the required response, the parcel may be held, returned or become subject to an additional delivery charge.

Damaged Parcels

If a parcel arrives visibly damaged, take clear photographs of the outer packaging, shipping label, internal packaging and product before discarding anything. Report the damage to us as soon as possible and include your order number and the photographs so that we can assist.

If possible, note visible damage with the courier when accepting the parcel. Do not refuse delivery without first contacting us unless accepting the parcel would be unsafe.

Returns and Refunds

Shipping matters relating to a return, exchange or refund are covered separately. Please read our Returns & Refund Policy for the applicable terms.