Return & Refund Policy

Returns & Refunds: This policy covers returns, refunds, faulty products, exchanges and cancellations for purchases from M24TEC.

Last updated: 3 October 2026

How to Start a Return

All returns require prior approval. Contact us before sending an item. Do not send a return to the address shown on the original parcel unless we specifically instruct you to do so.

1 Contact us Give your order number and reason.
2 Provide details Send photos or video where helpful.
3 Return instructions We provide the correct return destination.
4 Resolution We arrange the appropriate remedy.

Change-of-Mind Returns

For eligible online purchases, you may request a change-of-mind cancellation within 7 days of receiving the goods.

Contact us for instructions first. Take reasonable care of the product and, where possible, return its packaging, accessories, cables, manuals and supplied components.

Return costs You pay the direct return cost. We do not provide free change-of-mind return shipping.
International returns The approved destination may be the original or designated fulfilment/return location. International return shipping may be required at your cost.

Pre-Owned iPhones & Electronic Devices

Selected iPhones are Pre-Owned/Second-Hand, clearly identified on the listing. Before any authorised device return:

Remove personal information Factory reset the device Remove SIM/eSIM Sign out of personal accounts Disable Find My/Activation Lock Disable equivalent security locks
Returning a device Contact us for return instructions and complete the steps above before sending the device.

Wrong or Damaged Item

If we or our fulfilment partner send the wrong product/variant, or your item arrives damaged, contact us promptly with:

01 Order number
02 What went wrong
03 Photos where helpful
04 Video where helpful

Where the error is ours or our fulfilment partner’s, we cover reasonable authorised return costs.

Faulty or Defective Products

Eligible defective, unsafe or materially non-conforming products may be returned within 6 months of delivery.

Depending on the circumstances, we can arrange a repair, replacement or refund.

Not automatically manufacturing defects Misuse, accidental/physical damage, incorrect installation, unauthorised modification and normal wear and tear.

Products may need assessment before approval. We cover reasonable authorised return costs for confirmed defects.

Laser Engravers & CNC Machines – Warranty Process

Our laser engravers and CNC machines include manufacturer-backed warranties, generally ranging from 12 to 24 months, depending on the model.

If your machine develops a fault during the warranty period, please contact our support team. M24TEC will coordinate troubleshooting and assessment with the supplier. Confirmed manufacturing defects may qualify for a full machine replacement, subject to warranty approval.

Warranty coverage excludes accidental damage, misuse, incorrect installation, unauthorised modifications and normal wear and tear unrelated to a defect. Applicable consumer rights remain unaffected.

Exchanges

Exchanges are available for eligible products, subject to availability and the circumstances of the return.

Eligibility Contact us to discuss the return.
Availability A replacement must be available.
Change of mind Return and re-delivery costs may be yours.

We will confirm the exchange instructions and any applicable costs.

Contact us to start an exchange.

Order Cancellations

Before dispatch Cancellation is possible if fulfilment has not passed the point where the order can still be stopped.
After dispatch An eligible product follows the applicable return process after delivery.

Contact us promptly to request cancellation.

Refunds

Approved refunds normally go to the original payment method.

Change-of-mind cancellation refunds For eligible 7-day change-of-mind cancellations, refunds are processed within 30 days from cancellation. Banks/payment providers may need additional time for funds to appear.