Refund policy
Returns are handled in accordance with applicable South African consumer law.
We do not generally accept returns simply because a customer no longer wants a product, ordered the wrong item or finds that it does not suit their preferences. Where ECTA’s cooling-off provisions apply, a qualifying online purchase may be cancelled within seven days after delivery. The customer may be responsible for the direct return cost where permitted by law.
Damaged, incorrect or genuinely defective products are handled separately. Where the CPA applies, qualifying defective goods may be returned within six months of delivery, with the remedies provided by law.
Products damaged through incorrect installation, misuse, modification, incompatible equipment or failure to follow the manufacturer’s instructions may not qualify. Smartphone parts and electronic components generally cannot be returned after installation or installation-related damage, unless the product was genuinely defective when supplied.
Contact us before returning anything. Approved refunds are normally processed within 7–10 business days, although banks and payment providers may take additional time.